I started my working life in Human Resources within the hospitality sector, working for the Seymour Group. In 1997, and having two young children, I decided to change my career path and obtained employment within Employment Services of the Social Security Department. In 2009, my career path changed once more when I was delighted to be offered the position of Assistant Probation Officer with the view of undertaking a degree in Social Work to become a qualified Probation Officer. The main focus of my work was to provide a service to Portuguese speaking clients as I am fluent in Portuguese.
I successfully qualified in 2014 having completed three and half years of study through the Robert Gordon University interwoven with my trainee work and supported by my employer. During this time I undertook a three month placement within the Madeiran Probation Office and a six month placement with the Fostering and Adoption team here in Jersey. Both the study and experiences of my placements, together with the experience and knowledge of my colleagues here at the Jersey Probation and After Care Service proved invaluable in terms of the breadth of knowledge I have acquired over the past few years.
The next part of this article is a little more difficult to showcase all the work and duties involved in a day in the life of a Probation Officer. I therefore intend to give a snapshot of a day, however also include the numerous other tasks we have to do, at sometimes quick notice, due to the complexities and crises that can occur with the clients that we deal with.
A typical morning for me is arriving at work for 9 AM. I log on and scan any emails that have been sent overnight and head to our regular morning meeting where we discuss the Court results from the previous day, today’s court list and any other relevant practice issues.
The rest of the morning will be taken up by a range of duties including:
Somewhere between 12 – 2 AM, I grab some lunch! I tend to head up the road most days to my local, Aquila Café, where I am a regular customer! Aurelia’s tuna mix sandwiches and coffee are excellent!
So onto the afternoon… This is when I will see clients who are subject to Probation Orders. My job is to help them make changes in their lives that will hopefully reduce their risk of re-offending. This can include both individual and group work. I have recently finished co-leading the Aggression Control Training programme which we run in-house. This programme is aimed at men who have had difficulty in coping with their violence. Individual work is also important and some time in my working week is also spent preparing sessions for clients to consider subjects, such as alcohol and drug misuse, relationship difficulties and how they solve their problems. These sessions can last typically between 30 minutes to an hour.
Another important part of my role is interviewing clients on whom I am preparing a Social Enquiry Report requested by the courts, to assist in deciding sentence. This involves interviewing the client on at least two occasions to gather significant information about their lives and any problems they may be experiencing that have contributed to them getting into trouble. Part of this process may also involve contacting victims and/or family members.
At the end of a busy day, which sometimes can be after 6/7 PM, I ensure I reply to emails, type up contact notes, return phone calls and check my diary to make sure I am prepared for the next day. Probation officers also are rostered to cover youth Parish Hall Enquiries, so every few weeks, I also do this duty.
Working in the Probation Service can be emotionally draining, but also incredibly rewarding. Some of my clients have endured difficult lives and are desperate to try and change their situation. Unfortunately, there will be a minority of people who continue to display challenging behaviours that can put others at risk. I need to be flexible in my approach and although I will always try to listen and help, I’m not afraid of being clear and direct when necessary.
I’m pleased to say that most of my clients complete their Probation Orders successfully without getting into further trouble which is satisfying on both a personal level, as I like the feeling of helping people move their lives in the right direction, but also in the knowledge that my colleagues and I are making a useful professional contribution to the island.
The variety of work, meeting people from different walks of life and the good feeling that you are helping someone to change their lives in a positive way, is what I like the most in my work as a Probation Officer. The work undertaken through a Probation Order is getting clients to understand the triggers and patterns to their offending, motivating them to set themselves the goals that they want to meet, getting them to address their risk and also getting them to recognise their need to change.
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David Jackson and Jed Stone focus on the use of AI in probation and advocate for investigations to understand the opportunity, address issues and innovate for the good of all.
In March 2024, we paid attention to the study of Steve Pitts and Leo Tigges about Building Probation Capacity . The executive summary of their publication is now available in French and German, including the infographic on capacity building in both languages. Later this year, translations in Italian and Spanish will also be released!
Is the day of a probation officer in Germany similar to the one of someone working in Romania? In the series ‘A day in the life of a probation officer’, we publish articles written by probation officers from different countries in Europe to see if their days look a like or are very different from each other.
‘Providing Mental Health Support to Probation – A European Perspective’ by Charlie Brooker is now available. This book offers an evidence-based exploration of mental health in probation, drawing on research across 27 European countries to provide valuable insights on support mechanisms for individuals on probation.
The publication of EuroVista journals stopped in 2016. On this page you can find the online journals volume 1.1 – 4.2. If you would like to have your research published on the CEP website, please send an email to communication@cep-probation.org.
EuroVista was published up to three times a year by CEP, the Confederation of European Probation. The journal is dedicated to linking research with policy and practice in probation and community justice throughout Europe. EuroVista seeks to share experience of good practice and responses to challenges that may have relevance to many countries across the continent.
EuroVista aims to publish articles that are relevant and accessible to practitioners, managers and policy makers in a wide range of criminal and community justice agencies, especially probation. It is also read by students, researchers, scholars of criminal justice and others who are interested in the subject matter. Whole issues or individual contributions can be downloaded without charge.
Journal on monitoring technology and its use in enhancing public safety. More information on the website of the Civic Research Institute.
Most of the Ukrainian victims of war who take refuge in EU countries are women and children. And these children go to school in their host community, with it becoming one of the first points of contact between the local population and the refugees.
The book ‘The Girl Who Kept Her Eyes Open’ aims to raise awareness among children (7-10 years old) and adults (parents and teachers) of the problems suffered by people fleeing war and their rights.
Through the story of a Ukrainian refugee child meeting a particularly observant little girl in her new school, it shows the importance of paying attention to others in order to recognize the victims of crime – in this case, the victims of war-related crimes – and offer them support.
The Irish Probation Journal aims to provide a forum for sharing theory and practice, increasing co-operation and learning and developing debate about work with offenders. The journal is supported by the Probation Board for Northern Ireland (PBNI) and the Irish Probation Service.
JUSTICE TRENDS is a premium printed and online magazine that features exclusive content such as interviews with Ministers of Justice, Directors General of prison and probation administrations, as well as articles on pressing current criminal justice topics globally.
“I, who had it figured out!” is a memoir by Patrick O’Dea, a social worker who has worked in the Probation Service for twenty years, followed by 17 years in the Social Work School of Trinity College Dublin. Now, he works part-time at University College Dublin. The book reflects on O’Dea’s 40-year journey in social work, including his time as a teacher at Trinity College, Dublin. It explores his experiences in 1970s Ireland, his commitment to the ideals of social work, and the impact of his profession on real lives. The memoir has received endorsements for its wisdom and insight from notable figures in the field of social work.
